Frequently Asked Questions

  • Most pieces are made to order. I keep production limited and don’t produce in volume.

  • Most pieces are made to order and typically ship within 2–4 weeks, unless otherwise noted. Some designs take a bit longer depending on the build - timing is always listed on each product page.

    If a piece is in stock, it will ship within 1–2 business days. If you’re hoping to have something by a specific date, feel free to reach out - I’m happy to let you know what’s possible.

  • I work primarily in solid 18k and 22k gold.

  • The color is richer and the material has more presence. It doesn’t feel bright or overly finished—it has a natural golden warmth to it.

  • 22k gold is a softer metal, so it responds to wear. With time — your skin, daily contact, small nicks —the surface starts to shift. It becomes your own, and no two end up exactly the same.

  • Yes. My pieces are meant to be worn daily. Loved in and lived in.

  • It holds its shape, but it will show wear over time. That’s part of working in high-karat gold — and the beauty of what YOUR piece becomes.

  • Each piece is finished by hand. Surfaces, of 22k gold pieces, aren’t high-polish or machine-perfect —small variations are part of the work.

  • High-karat gold has more density than lower alloys, so pieces carry a noticeable weight and presence when worn.

  • The most accurate way is to be sized in person by a jeweler. If that’s not possible, contact me and I can help guide you.

  • Some can, depending on the design — feel free to ask if you’re unsure.

  • Yes, this is a big part of what I do. Would be so happy to start a custom project with you - contact me to chat about an idea: sh@staciehess.com

  • It starts with a conversation. From there we design, pick a stone if needed, refine the piece together and move into production.

  • Usually around 4–8 weeks, depending on the piece.