Each piece of Stacie Hess jewelry is handcrafted in solid 18k or 22k gold. Because of the made-to-order nature of the work, please allow for the creation time noted below before shipping.
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Production Timeline
All pieces are made to order, unless otherwise noted. Typical lead time is 4–6 weeks, though certain custom or limited-edition pieces may require additional time. If you need a piece by a specific date, please contact us before ordering — we’ll always do our best to accommodate you.
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Shipping
All orders are shipped from Los Angeles, California, via insured carriers. You’ll receive a confirmation email once your order has been dispatched.
• Domestic shipping (U.S.): Complimentary on all orders. • International shipping: Available; rates calculated at checkout. Import duties and taxes are the responsibility of the recipient. • We are not responsible for shipping delays caused by carriers, customs, or circumstances outside our control once a package has left our studio.
For questions about shipping or tracking, please email studio@staciehess.com.
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Returns & Exchanges
Because each piece is handmade to order, all sales are final. We encourage you to reach out prior to purchasing with any questions about sizing, fit, or customization — we’re happy to help guide you.
If your jewelry arrives damaged or defective, please contact us within 5 business days of delivery with photos and your order number. We’ll review the issue and offer repair or replacement options as needed.
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Repairs & Resizing
Jewelry made by Stacie Hess is built to last, but over time, daily wear can leave a mark — that’s part of what makes it yours. If you’d like to have a piece resized, repaired, or polished, we’re happy to assist. Please email studio@staciehess.com with your request and we’ll provide an assessment, timeline, and estimated cost before proceeding.
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Jewelry Care
Each piece of fine jewelry is meant to be worn and treasured — but caring for it properly will help preserve its beauty for generations.
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Gold
• 22k gold is naturally soft and develops a gentle glow with wear. • Store pieces separately to avoid surface scratches. • To clean, use mild soap and warm water; dry thoroughly with a soft cloth.
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Diamonds & Gemstones
• Avoid harsh chemicals or ultrasonic cleaners for pieces with pavé or baguette settings. • Wipe with a soft, lint-free cloth to restore luster. • Take care when exercising or lifting heavy objects, as impacts may loosen stones.
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Storage
Keep jewelry away from extreme temperatures and moisture. A soft pouch or lined box is ideal.
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Lost or Stolen Packages
All shipments are fully insured until delivery is confirmed. Once a package is marked as delivered, we cannot be held responsible for loss or theft. If you believe your package is missing, please contact the carrier and our studio immediately — we’ll help initiate an insurance claim where possible.
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Questions
For questions about your order, repairs, or care recommendations, please reach out at: studio@staciehess.com
