terms & conditions
Last updated: October 2025
Welcome to Stacie Hess (“we,” “our,” “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, staciehess.com (the “Site”), and any purchases or services made through it.
By visiting or using the Site, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.
⸻
Overview
This website is operated by Stacie Hess. Throughout the site, the terms “we,” “us,” and “our” refer to Stacie Hess.
We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
⸻
Products & Orders
All jewelry is handcrafted and made to order unless otherwise noted.
Because of this, lead times typically range from 4–6 weeks, not including shipping.
We make every effort to accurately display the colors, materials, and finishes of our pieces. However, variations may occur due to the handmade nature of the work and natural characteristics of materials such as gold and gemstones. These variations are not considered defects.
We reserve the right to:
• Refuse or cancel any order for any reason, including suspected fraud or misrepresentation.
• Correct any errors or inaccuracies in pricing, product descriptions, or availability at any time without prior notice.
⸻
Pricing & Payments
All prices are listed in U.S. dollars unless otherwise stated.
Payment is required in full at the time of purchase.
We accept major credit cards and may use secure third-party payment processors (such as Shopify Payments or Stripe). By submitting payment information, you authorize us and these third-party providers to process and store your details in accordance with our Privacy Policy.
Custom and international orders may be subject to additional verification and payment methods.
⸻
Shipping & Delivery
All orders are shipped from Los Angeles, California.
Shipping rates, insurance, and timelines are outlined at checkout.
We are not responsible for delays caused by shipping carriers, customs processes, or events outside our control once a package has been dispatched.
You are responsible for providing accurate shipping information; we cannot redirect or replace packages shipped to incorrect addresses.
⸻
Returns & Repairs
Because each piece is made to order, all sales are final.
If you receive an item that arrives damaged or defective, please contact studio@staciehess.com within 5 business days of delivery with clear photos and your order number. We will evaluate the issue and determine next steps.
Repairs, resizing, or adjustments may be available for an additional fee depending on the nature of the request.
⸻
Intellectual Property
All designs, photographs, text, graphics, and other content on this Site are the exclusive property of Stacie Hess and are protected by copyright, trademark, and other intellectual property laws.
No content may be reproduced, distributed, or used for commercial purposes without prior written consent.
⸻
Links to Other Sites
Our Site may include links to third-party websites or services that are not operated or controlled by us. We are not responsible for their content, privacy policies, or practices, and accessing those links is at your own risk.
⸻
Limitation of Liability
To the fullest extent permitted by law, Stacie Hess shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or goodwill, arising from your use of this Site or the purchase of any product.
Our total liability to you for any claim will not exceed the amount paid for the specific product giving rise to the claim.
⸻
Disclaimer
This Site and all products are provided “as is” and “as available.”
We make no warranties, express or implied, regarding the operation of the Site or the information, materials, or products included on it.
⸻
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any disputes will be handled in Los Angeles County, California.
⸻
Updates to Terms
We reserve the right to modify or replace these Terms at any time. The date of the most recent update will always appear at the top of this page.
Continued use of the Site after any such changes constitutes your acceptance of the new Terms.
⸻
Contact
For questions regarding these Terms, please contact: